SING YACHTS TERMS & CONDITIONS
Effective date: [January 1st, 2025]
Welcome to Sing Yachts. These Terms & Conditions (“Terms”) govern your access to and use of our yacht charter services, website, and related offerings (collectively, the “Services”). By booking a charter, making a payment, or using our Services, you agree to be bound by these Terms, which constitute a legally binding agreement between you (“Client” or “You”) and Sing Yachts (referred to herein as “SingYachts”, “We”, “Us”, or “Our”, which specifically refers to SING YACHTS (PTE. LTD.), our registered company name).
Please read these Terms carefully before making any booking. If you do not agree to these Terms, you may not use our Services.
1. Booking & Payment
1.1. Pricing: All prices are indicated in Singapore Dollars (SGD) and are net. Prices may be subject to change without prior notice; however, confirmed bookings will honor the agreed price.
1.2. Booking Confirmation Deposit: To secure your chosen yacht and date, a non-refundable deposit is required at the time of booking. This deposit amount is equivalent to the charter fee for the minimum number of passengers required for the selected yacht (e.g., 10 passengers for most yachts, while some yachts may allow a minimum booking of 5 passengers). The specific minimum passenger requirement and corresponding deposit amount will be clearly communicated during the booking process.
1.3. Confirmation of Booking: Bookings are confirmed only upon receipt of full payment. Payment terms are immediate unless otherwise mentioned, and all bookings are handled on a first-come-first-serve basis.
1.4. Last-Minute Bookings: For bookings made within 3 days of the charter date, full payment is required immediately upon confirmation.
1.5. Payment Methods: We accept payments via Bank transfer, PayNow, credit card (Visa/Mastercard).But please note that credit card payments incur additional 3.9% processing fee by the payment processor.
1.6. Guest Count Policy:
a. Children or infants are counted as 1 pax (passenger).
b. If the final guest number is unconfirmed, we recommend booking for the minimum required number of passengers to secure the Yacht first.
c. Additional guests can be added up to the yacht’s maximum licensed capacity by informing SingYachts at least 3 days in advance and paying the difference in charter fees. However, no refunds will be issued for a shortfall of guests on the charter date.
2. Cancellation & Rescheduling
2.1. Cancellation by Client:
a. All bookings are strictly non-cancellable by the Client once confirmed. This policy is in place due to the immediate allocation of resources and the operational necessity of declining other potential bookings for the reserved slot.
Notwithstanding the strict non-cancellation policy, SingYachts may, at its sole discretion and on a case-by-case basis for truly exceptional circumstances, endeavor to facilitate a rescheduling request with the respective yacht owner. Clients expressly acknowledge that any such rescheduling is entirely subject to the yacht owner’s sole discretion and yacht availability, may be subject to additional administrative or rescheduling fees, and comes with absolutely no guarantee of a successful outcome. SingYachts will act as a negotiator with the yacht owner in such instances, but cannot guarantee the outcome or specific alternative dates.
Consequently, any cancellation by the Client for any reason, or any unsuccessful rescheduling attempt, will result in the forfeiture of all payments made (deposit and/or full payment).
b. Guests who do not show up for their scheduled charter (no-shows) will result in the forfeiture of the full payment, and no refunds will be issued.
c. Any refunds, if applicable (e.g., as per 2.3 below), shall only apply to the charter fee component. Charges for food catering or other services will not be refunded should the charter be cancelled or rescheduled for any reason.
d. All time-sensitive communication regarding cancellations or rescheduling must occur within SingYachts’ office hours to be counted towards the effective period. Communication made after office hours will be counted beginning from the next working day.
2.2. Wet Weather Policy & Rescheduling (Initiated by Captain/SingYachts):
a. Rescheduling or cancellation based solely on weather forecasts without being present at the marina for the charter is not permitted.
b. On the day of the charter, the Captain will make the final decision on whether it is safe to sail. Guests are required to be at the marina at the scheduled time for guidance from the Captain/crew.
c. If sailing is deemed unsafe by the Captain, they will first attempt to delay the charter (if conditions are expected to improve) or reschedule to a later date (subject to availability).
d. No outright cancellations are allowed due to weather, except if the Captain deems sailing impossible. In such extreme cases, an alternative date will be offered. Any applicable refunds may be made in the form of a cash refund or credit refund, at SingYachts’ discretion.
e. Rescheduling is permitted only due to bad weather as advised by the Captain on the day of the charter.
f. In cases where rescheduling is allowed:
i. If switching to a date with a higher charter rate, customers must pay the price difference.
ii. If switching from a higher-value charter (e.g., weekend) to a lower-value charter (e.g., weekday), no refunds (whether cash or credit) on the difference of the charter fees will be provided.
2.3. Cancellation by SingYachts (Other Reasons):
a. Mechanical Issues / Unforeseen Circumstances: In the rare event of mechanical issues with the yacht or other unforeseen circumstances beyond our control that prevent the charter from proceeding, SingYachts will:
* Negotiate with Yacht owner and attempt to arrange a suitable replacement yacht of comparable size and standard (sufficient for the booked guest capacity)
* If no suitable replacement can be arranged, a full refund will be issued(subjected to yacht owner approval / consent. Any applicable refunds may be made in the form of a cash refund or credit refund, at SingYachts’ discretion.
b. Client Misconduct: Yacht captain reserves the right to terminate a charter without refund if the Client or any guest violates these Terms, engages in illegal activities, or poses a safety risk.
3. Yacht Breakdown / Mechanical Failure During Charter
3.1. In the unfortunate and rare event of a mechanical breakdown or significant unforeseen technical issue with the yacht during an ongoing charter, SingYachts in coordination with the respective yacht owner will make every reasonable effort to:
a. Safely return the yacht and its guests to the nearest safe port or embarkation point.
b. Coordinate with the yacht owner to arrange for a replacement charter on a comparable yacht for the remaining duration of the original charter, subject to availability and approval of the yacht owner or captain in-charge (where it is reasonable to do so)
3.2. Refund Policy for In-Progress Breakdowns:
a. If the charter is terminated due to a breakdown and has been almost fulfilled (as defined below), no refunds will be issued.
b. If the charter is terminated due to a breakdown and has not been almost fulfilled, SingYachts will try to negotiate with the owner to offer a prorated refund for the unfulfilled portion of the charter duration, or a partial credit towards a future booking, at our discretion.
c. Definition of “Almost Fulfilled”: A charter is considered “almost fulfilled” if the breakdown occurs during the return trip after 3 hours of the charter have been completed.
3.3. SingYachts shall not be liable for any indirect, consequential, or incidental damages, expenses, or losses incurred by the Client or guests due to a mechanical breakdown, beyond the value of the unfulfilled charter portion as per clause 3.2. This explicitly includes, but is not limited to, any claim for reimbursement or compensation for the Client’s or guests’ time, or for delays causing disruption to their other personal or professional obligations arising from such breakdown.
4. Scope of Services / Inclusions
4.1. Charter Rate Inclusions: All rates listed are for basic charters only (typically 4-5 hours, depending on the specific yacht). Unless otherwise stated, charter rates include:
* A standard itinerary, typically anchoring at a location somewhere between Lazarus Island and St. John’s Island.
* Fuel (for standard itinerary)
* Crew services
* Complimentary toys (e.g., kayak, SUP, floating mats, where available on the specific yacht).
4.2. Additional Anchoring Costs: If customers, after the initial anchoring, change their mind and request to move to another anchoring location (even if it’s nearby), this will incur an additional cost. The specific amount will be communicated to you by the captain, quoted on a case-by-case basis depending on distance and time”.
4.3. Exclusions: Charter rates do not include food and drinks. BBQ pit and cooking services DO NOT include food. Ice (unless otherwise stated), disposable cutlery, or cups are also not provided.
4.4. Complimentary Toy Availability Note: Complimentary toys are subject to availability on the day of the charter. Malfunctions arising from previous charters or unforeseen maintenance may limit immediate replacement or the provision of an alternative.
5. Charter Duration & Schedule
5.1. Punctuality: Customers are required to arrive at least 15 minutes early for their scheduled charter time. Charter durations begin and end strictly at the booked times.
5.2. Delays Caused by Client: Any delay caused by the customer or their guests will lead to a corresponding delay in the charter’s departure. Although the yacht may sail out later, it will still end as initially scheduled, and no compensation for time delays will be provided.
5.3. Late Return: Any delay in returning the yacht beyond the agreed-upon charter end time may incur additional charges [Depending on the yacht for minimum 1hr and any late night charges where applicable].
5.4. Embarkation/Disembarkation: All guests must embark and disembark at the designated points only, as agreed with SingYachts prior to the charter. Disembarkation at Lazarus Island Pontoon is generally not permitted by MPA unless the specific yacht has a tender boat.
6. Use of Yacht & Client Responsibilities
6.1. Guest Capacity: The maximum number of guests on board is strictly limited to the yacht’s licensed capacity, as stipulated in your booking confirmation. This limit cannot be exceeded under any circumstances.
6.2. Prohibited Items & Activities: The following are strictly prohibited on board:
a. Illegal drugs, narcotics, or any controlled substances.
b. Weapons, firearms, or any dangerous goods.
c. Any form of gambling or illegal activities.
d. Balloons and confetti are strictly prohibited inside the Marina premises and on all yachts due to marine life preservation. If caught by Marina staff, the customer must pay any penalties imposed by the respective Marina.
e. Physical and verbal abuse of staff.
6.3. Client Conduct: The Client is responsible for the conduct of all guests on board. Any unruly, disruptive, or unsafe behavior may result in the immediate termination of the charter without refund.
6.4. Damage to Yacht: The Client is responsible for ensuring guests do not damage the chartered yacht. The Client shall be liable for any damage to the yacht, its equipment, or fittings caused by the negligent or willful acts of the Client or their guests. Costs for repair or replacement will be charged to the Client.
6.5. Safety Briefing: All guests must attend and comply with the safety briefing conducted by the Captain or crew prior to departure.
6.6. Children Supervision: Children under 12 years old must be supervised by a responsible adult at all times. Life jackets must be worn by children during cruising and water activities.
6.7. Onboard Rules:
a. Footwear is not permitted onboard. For your convenience, footwear will be collected by the crew upon your embarkation and safely stored in a designated box onboard.
b. Unless otherwise stated, red wine is also not permitted onboard all our yachts to prevent staining.
c. Smoking is not allowed inside the yacht. Designated outdoor smoking areas must be checked with the Captain.
d. Alcohol Consumption: Moderate alcohol consumption is allowed. Guests are expected to maintain reasonable behavior and avoid actions that endanger others. The Captain has the right to return to the marina and terminate the charter for disruptive behavior. No refunds or compensation will be provided in such cases.
6.8. Food & Beverage:
a. BYO (Bring Your Own): Clients are permitted to bring their own food and non-alcoholic beverages without corkage fees.
b. Catering/BBQ: Catering services can be arranged through SingYachts at an additional cost(from third party vendors), or clients may arrange their own catering after informing us.
c. No Refunds for F&B: No refunds will be issued for food and beverages ordered during booking in case of cancellation or reschedule for any reason. You may choose to take them away, but packing and arrangements are your(Clients) responsibility.
d. Cleaning Fee: Excessive mess may incur an additional cleaning fee.
6.9. Pets: Pets are allowed on designated pet-friendly yachts only, with prior notification to SingYachts at the time of booking. Strict adherence to the following rules is required:
a. Pets are not permitted inside the yacht cabin(s).
b. Pets are not permitted on water toys (e.g., kayaks, stand-up paddleboards, floating mats).
c. Pets must wear a diaper throughout the entire duration of the charter.
d. Pets must be kept on a leash at all times while on board the yacht. e. An additional cleaning fee may apply, and the Client is fully responsible for any damage or mess caused by pets.
6.10. Guest Indemnity Form: The Client acknowledges that, for safety and legal compliance, they and all guests on board may be required to sign an indemnity form provided by the respective yacht owner/operator prior to embarkation. This form will detail the terms of use specific to that yacht. Failure to complete and sign this form may result in refusal of boarding without refund.
7. Safety & Captain’s Authority
7.1. Captain’s Authority: The Captain of the yacht has absolute authority over the vessel and its crew and guests. The Captain’s decisions regarding safety, navigation, and the itinerary are final and must be respected by all on board. Clients must follow the Captain’s instructions for safety and a comfortable ride.
7.2. Itinerary Changes: The Captain may alter the itinerary, cancel water activities, or return to port early if safety is compromised due to weather, sea conditions, mechanical issues, or any other reason deemed necessary for the safety of the yacht and its occupants. Such decisions are at the Captain’s sole discretion and will not be subject to refund or compensation. This includes any claim for inconvenience, delay, or disruption to the Client’s or guests’ time or other personal obligations.
7.3. Compliance with Laws: All guests must comply with Singapore’s maritime laws and regulations.
7.4. Water Activities Rules:
a. Guests engage in water activities at their own risk; SingYachts is not liable for injury, damage, or loss of personal items.
b. Water activities are not allowed after 6:30 PM or in bad weather conditions.
c. Life jackets are provided and must be worn by all participants during water activities.
7.5. Guest Preparation: If you are participating in water activities, please bring your own towels and a change of clothes to freshen up.
8. Liability & Indemnity
8.1. Role of SingYachts as Aggregator: SingYachts operates as an aggregator platform, connecting clients with independent yacht owners and operators. While we diligently vet all listed yachts for quality, safety standards, and compliance with statutory requirements before listing them, the primary operational responsibility for the safety, security, maintenance, and conduct of the crew during the charter lies with the respective yacht owner/operator.
8.2. Limitation of SingYachts’ Liability: SingYachts, its owners, employees, and agents shall not be liable for any personal injury, death, loss, or damage to property (including personal belongings) incurred by the Client or any guest during the charter, unless directly and solely caused by the gross negligence or willful misconduct of SingYachts itself in its capacity as an aggregator. Our liability for any claim arising from the charter services provided by the yacht owner/operator is limited to the fullest extent permitted by Singapore law.
8.3. Client Indemnity: The Client agrees to indemnify and hold harmless SingYachts from and against any and all claims, demands, liabilities, damages, costs, and expenses (including legal fees) arising out of or in connection with the Client’s or their guests’ actions, omissions, or breach of these Terms, or any actions of the yacht owner/operator that are beyond SingYachts’ direct control as an aggregator.
8.4. Force Majeure: SingYachts shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, epidemics, government regulations, or severe weather conditions. No compensation will be provided for any inconvenience, delay, or disruption to the Client’s or guests’ time or other personal obligations arising from such events.
8.5. Yacht Imagery Disclaimer
a. Illustrative Purpose Only: All images, videos, and visual representations of yachts displayed on the SingYachts website, brochures, or other promotional materials are for illustrative purposes only. They are intended to provide a general impression of the yacht’s style, layout, and amenities.
b. Reliance on Owner Provided Images: These images are provided by the respective yacht owners/operators and may not always reflect the yacht’s current appearance, condition, or exact configuration. They may have been taken some time ago, and minor variations, wear and tear, or updates may have occurred since.
c. No Liability for Discrepancies: SingYachts acts solely as an aggregator and facilitator. We cannot be held responsible or liable, nor will any compensation be provided, for any perceived discrepancies between the visual appearance of a yacht in its promotional imagery and its actual condition, aesthetic, or features at the time of your charter.
d. Recommendation for Pre-Booking Viewings & Post-Booking Dissatisfaction: To ensure your complete satisfaction and manage expectations, SingYachts strongly advises and encourages clients to request and complete a physical viewing of the chosen yacht prior to finalizing their booking, especially for significant events or if specific details are crucial to your requirements. While we can assist in arranging such viewings where feasible, the ultimate decision to book without a prior viewing rests solely with the Client. If a client chooses to book a yacht first and then conducts a viewing, any subsequent dissatisfaction with the yacht’s appearance or condition based on prior promotional images will not entitle the client to a free replacement yacht, a refund, or compensation. Replacement yachts, if requested due to such dissatisfaction after booking, are subject to availability, additional charges, and SingYachts’ sole discretion, and cannot be guaranteed.
8.6. Yacht Standard and Client Expectations
Clients acknowledge and agree that the comfort, level of sophistication, specific features, amenities, and overall condition of yachts available for charter on SingYachts’ platform are inherently subjective and are generally proportionate to their advertised price point and classification.
While SingYachts endeavours to provide comprehensive and accurate descriptions for each yacht, and images serve as illustrative representations, clients should not assume a particular standard of luxury, spaciousness, specific equipment, or advanced amenities beyond what is explicitly detailed in the chosen yacht’s listing or confirmed in the booking documentation.
For clients with specific requirements or doubts regarding the yacht’s exact features, layout, or condition, SingYachts strongly recommends requesting a physical viewing of the yacht prior to booking. Such viewings are subject to the individual yacht owner/operator’s discretion, availability, and scheduling. Should a client choose to proceed with a booking without a physical viewing (whether a viewing was not requested, not available, or not feasible), they do so solely on the basis of the provided descriptions and images. SingYachts shall not be held liable for any subsequent dissatisfaction arising from a perception that the chartered yacht’s comfort, sophistication, features, or condition does not meet an assumed or imagined standard, provided the actual yacht provided is consistent with its advertised specifications, price, and industry norms for its category and class.
8.7. Third-Party Food and Beverage Ordering Facilitation
For the convenience of our clients, SingYachts may, upon request, assist in facilitating orders for food, beverages (including BBQ catering), or other supplementary services from external, third-party vendors. This assistance may include providing vendor recommendations, placing orders on behalf of the client, or coordinating delivery to the yacht.
Clients expressly acknowledge and agree that in all such instances:
- SingYachts acts solely as a facilitator and is not the direct provider of such food, beverages, or services. The contract for the supply of these items or services is directly between the client and the chosen third-party vendor.
- SingYachts shall not be held responsible or liable for any issues arising from the quality, quantity, timeliness of delivery, accuracy of the order, food safety, packaging, or any other aspect of the products or services provided by these third-party vendors.
- Any recommendations of vendors made by SingYachts are provided solely for convenience and do not constitute an endorsement, guarantee, or assumption of liability for the vendor’s performance. The final decision and responsibility for selecting and engaging any third-party vendor rests solely with the client.
- Clients seeking refunds, compensation, or resolution for any dissatisfaction, damages, or claims related to these third-party products or services must pursue such claims directly with the respective third-party vendor. SingYachts will not be liable for any refunds, compensation, or indirect damages in these regards.
9. Insurance
9.1. Yacht Insurance Coverage: All yachts listed on the SingYachts platform are diligently verified to be appropriately insured by their respective yacht owners/operators. This coverage includes the vessel itself and third-party liabilities, as mandated by Singapore’s maritime laws and regulations. SingYachts itself does not maintain insurance coverage for the individual yachts or their specific third-party liabilities, as our role is to facilitate bookings between clients and these independently managed yacht owners/operators.
9.2. Clients are strongly and unequivocally advised to obtain their own comprehensive travel insurance, personal accident insurance, or other relevant personal insurance policies to cover unforeseen circumstances, personal belongings, medical emergencies, and any other potential liabilities during the charter. SingYachts’ liability, as an aggregator, is limited as per Section 8.
10. Data Protection & Privacy
10.1. SingYachts collects and processes personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
10.2. Information collected during the booking process will be used for charter arrangements, communication, and service improvement. We will not share your personal data with third parties without your consent, except as required by law.
10.3. Data Sharing for Operational Purposes: For the sole purpose of facilitating your yacht charter booking and ensuring seamless communication and service delivery, essential client contact information (e.g., name, contact number) will be shared with the operating yacht owner and/or the appointed crew for your specific charter. While SingYachts takes reasonable steps to partner with reputable operators, clients acknowledge that SingYachts has no direct control over, and accepts no responsibility or liability for, the subsequent data protection practices or potential misuse of this information by such third-party yacht owners or crew once the data has been legitimately shared for operational purposes. Clients are encouraged to review any privacy policies directly provided by the yacht owner/operator if applicable.
10.4. By using our Services, you consent to the collection and use of your personal data as outlined in our Privacy Policy.
11. Our Commitment to Transparency
11.1. Finally, it’s worth noting that many of the terms, conditions, and operational realities outlined here are standard across the yacht charter industry, whether from individual yacht owners or other booking platforms. While these details may sometimes be less noticeable or only emerge during disputes elsewhere, at SingYachts, we are committed to full transparency. Our focus is on proactively educating our customers, providing clear guidance, and setting realistic expectations upfront. This approach aims to avoid misunderstandings and ensure a smooth, enjoyable, and dispute-free charter experience for everyone.
12. Governing Law & Dispute Resolution
12.1. These Terms shall be governed by and construed in accordance with the laws of Singapore.
12.2. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of our Services shall first be resolved through good faith negotiation between the parties.
12.3. If a resolution cannot be reached through negotiation, the parties agree to refer the dispute to mediation administered by the Singapore Mediation Centre (SMC) in accordance with its prevailing Mediation Procedure.
12.4. If mediation is unsuccessful, the dispute shall be submitted to the exclusive jurisdiction of the Courts of Singapore.
13. Amendments to Terms
13.1. SingYachts reserves the right to amend or update these Terms at any time without prior notice. The latest version of the Terms will be posted on our website.
13.2. Your continued use of our Services after any amendments signifies your acceptance of the updated Terms.
14. Contact Information
If you have any questions about these Terms, please contact us:
Sing Yachts (Pte. Ltd.)
Email Address: info@singyachts.com.sg
Phone Number: +65 8670 0579
[Website URL: Https://singyachts.com.sg]
